![]() ![]() But they are in Texas and subcontract according to tech. They pay for Google ads in local markets with local phone # and website claims to be local - look at the hundreds of false "local" locations. He was onsite for total of 55 minutes for $1799 leaving a partially (?) cleaned chimney and now burned off spray painted firebox. The tech also damaged our driveway banging his tools clean on the way out leaving ashy grooves in the asphalt. I was told owner is overseas and unavailable to help us resolve this. ![]() 1 week later I was forced to provide new credit card # after receiving a very threatening phone call to destroy my credit score, turn us over to collections agency and jail time in Texas! What kind of customer service is that when it was their tech who double charged us?! Over 12 calls to Customer Service team and Manager over 2 weeks went unreturned. I called A1 the next business day to inquire what happened and try to resolve our concerns. Somehow 15% "tip" was added to $1799 bill resulting in $2068 charge and then the credit card was charged twice for over $4,137! Citi Fraud called us that evening and locked our card due to fraudulent double charge. We were charged additional $814 for fragile mortar repair after he deliberately damaged the mortar with our poker! He sprayed black spray paint for "years of use" which looked nice but burnt off on 1st use. Estimator quoted $699 for "extensive 2-hr cleaning" on 9/28 for "Class 3 creosote" in the chimney "about to catch fire" but finished in 20 minutes?! Either he misled us or didn't provide complete cleaning we paid for. Very negative experience with A1 Chimney with misleading estimate, credit card fraud and extremely poor customer service. ![]()
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